Frequently Asked Questions

General Questions

What is Tesla Emergency?

Tesla Emergency is a specialist emergency lighting brand providing compliant
emergency and exit lighting solutions for commercial, industrial and
residential applications throughout Australia

What products does Tesla Emergency offer?

Our range includes:

Exit Signs
Self-Testing Exist Signs
Emergency Downlights
Emergency Twin Spots
Jumbo Exit Signs

Are Tesla Emergency products compliant with Australian Standards?

Yes. Tesla Emergency products are designed to comply with relevant
Australian and New Zealand standards, including AS/NZS 2293 requirements
for emergency escape lighting and exit signs.

Where can I purchase Tesla Emergency products?

Tesla Emergency products are available through electrical wholesalers and
trade distributors across Australia. Contact us at 1300 287 487 or
sales@gtsonline.com.au to find your nearest stockist.

Installation & Maintenance

Who can install Tesla Emergency products?

All emergency lighting products should be installed by a licensed electrician in
accordance with local regulations and Australian Standards.

How often should emergency lighting be tested?

Australian Standards require regular inspection, testing, and maintenance of
emergency lighting systems. Testing intervals should comply with AS/NZS 2293
requirements and local regulations.

Can existing emergency lights be replaced with Tesla Emergency products?

In many cases, yes. However, suitability depends on the existing installation,
mounting method, wiring configuration, and compliance requirements.

Warranty & Support

What warranty is provided on Tesla Emergency products?

Warranty periods vary by product. Please refer to the individual product
datasheet or contact our team for specific warranty information.

What should I do if I have a faulty product?

Contact the electrical wholesaler where the product was purchased or reach
out to our support team with the product code, batch information, and proof
of purchase.

Can I obtain product datasheets and installation instructions?

Yes. Datasheets, installation instructions, and technical information are
available on individual product pages throughout our website.

Do you provide technical support?

Yes. Our team can assist with product selection, compliance queries,
installation guidance, and technical documentation.

How can I contact Tesla Emergency?

You can contact us via our website enquiry form, email
sales@gtsonline.com.au , or phone 1300 287 487. Our team is available to assist
with product enquiries, technical support, and project requirements.